Britway Airport Transfer – Terms & Conditions

1. Operator Responsibility

1.1. Licensed Private Hire Operator
Britway Airport Transfer Ltd is a licensed private hire operator and is responsible for the provision of all journeys accepted by us.

1.2. Responsibility for Accepted Bookings
Once a booking is accepted by Britway Airport Transfer Ltd, we are responsible for the customer’s journey from the time the booking is accepted until the journey is completed.

1.3. Liability and Responsibility
Britway Airport Transfer Ltd accepts liability in relation to the transportation services provided under accepted bookings and responsibility for anything that may occur during those journeys.

1.4. Customer Notification
Customers are informed of these responsibilities through our booking process, Terms and Conditions, and customer notices provided at the time of booking.

2. General Refund Conditions

2.1. Refunds are only applicable where the booking meets the conditions set out in this policy.

2.2. All refund requests must be made in accordance with the relevant notice periods and booking terms stated below.

2.3. A minimum deduction of £6 will apply to all refunds to cover transaction and processing fees.

2.4. For international refunds, any applicable bank charges will also be deducted from the refund amount before the remaining balance is processed.

3. Pre-Paid Bookings

3.1. For all pre-paid bookings made using a credit or debit card, cancellation requests must be submitted at least 12 hours before the scheduled pickup time.

3.2. If a valid cancellation request is received within this timeframe, the refund will be processed after deducting the applicable minimum fee of £6 and any other applicable charges.

3.3. Cancellation requests made less than 12 hours before pickup will not be eligible for a refund.

4. Missed Flight Policy

4.1. If a passenger misses a flight, it is the lead passenger’s responsibility to notify us immediately by phone (+44 203 627 2111), WhatsApp (+44 741 835 2160), or email () so that the driver may be informed not to proceed to the airport for pickup.

4.2. If the journey was pre-paid, a refund will be issued after deducting a £6 administration and processing fee, together with any applicable parking charges and other incurred costs.

4.3. If the passenger chooses to travel on a later flight, we may reschedule the service at no additional cost, subject to availability.

4.4. If we are not informed before the flight departs from the originating airport, or if the driver has already arrived at the airport, the full fare, together with any applicable parking charges, will be charged, and no refund will be issued.

5. Driver Communication and Pickup Issues

5.1. If a passenger cannot locate the driver, the passenger must contact our customer helpline immediately.

5.2. We will make every reasonable effort to coordinate the driver and support the passenger to complete the booking.

5.3. If the passenger leaves the pickup location and arranges alternative transport without notifying us, this will be treated as a No Show (please see No Show Policy below), and no full refund will be issued.

6. No Show Policy

6.1. A booking will be considered a No Show if the passenger fails to meet the driver at the scheduled pickup location and time.

6.2. No refund will be issued for pre-paid bookings if the passenger fails to show up.

6.3. No refund will be issued where the passenger provides incorrect booking details, including the wrong date, wrong flight number, or any other misleading information, and fails to notify us at least 12 hours prior to the journey.

6.4. No refund will be issued if the passenger leaves the airport or any other agreed pickup address without informing us.

7. Incorrect Booking Details

7.1. Refunds will not be issued where incorrect booking details were provided by the passenger, including but not limited to:

7.1.1. Wrong date.

7.1.2. Wrong flight number.

7.1.3. Any other misleading or inaccurate information.

7.2. It is the passenger’s responsibility to ensure that all booking details supplied are correct at the time of booking and to notify us of any changes within the applicable notice period.

8. Coach Booking Cancellations

8.1. For coach bookings, cancellation notice must be provided at least 14 days in advance.

8.2. A cancellation fee of 25% of the total booking amount, plus any applicable bank charges, will apply.

8.3. The remaining balance will be refunded after the deduction of the cancellation fee and any applicable bank charges.

8.4. Cancellations made within 14 days of the booking date are non-refundable.

9. Vehicle Breakdown

9.1. In the event that our vehicle breaks down prior to the pickup date and time and we are unable to provide a replacement vehicle, a full refund shall be issued.

9.2. If the passenger arranges alternative transport for the same journey, we shall reimburse the reasonable cost of such transport, provided that a valid invoice is submitted within 7 days of the journey date.

10. Emergency Bookings

10.1. We welcome emergency bookings and will make every effort to fulfil the transportation request.

10.2. However, during peak periods or exceptional demand, we may be unable to confirm vehicle arrangements.

10.3. If we are unable to confirm a vehicle, the full refund will be issued immediately.

10.4. With the customer’s written consent, the paid amount may instead be transferred to a future trip with us at any time.

10.5. A consent email from the customer is required to confirm this arrangement.

11. Refund Processing Time

11.1. Once a refund has been approved, it will be processed within 7–10 business days.

11.2. Processing times may vary depending on the customer’s bank or payment provider.

12. Complaints Policy

12.1. Britway Airport Transfer Ltd is committed to providing a professional, reliable, and high-quality service.

12.2. If you are dissatisfied with any aspect of our service, we encourage you to contact us so that we can investigate and resolve the matter promptly.

12.3. Complaints should be submitted as soon as reasonably possible and, where practicable, within 14 days of the journey date.

12.4. We will acknowledge your complaint and provide an update within 48 hours of receiving it.

12.5. Complaints received after this period may be more difficult to investigate due to the availability of records and evidence.

13. Contact Details

If you need to report a missed flight, cannot locate your driver, or need assistance with a booking, please contact us immediately using one of the following methods:

13.1. Phone: +44 203 627 2111

13.2. WhatsApp: +44 741 835 2160

13.3. Email:

14. FInal Provisions

14.1. Refunds will only be made in accordance with this policy and any applicable payment provider or banking deductions.

14.2. By making a booking, the passenger agrees to the terms of this policy.

14.3. We reserve the right to update or amend this policy at any time without prior notice, where necessary.